Find an answer, or reach a specialist.
Support is included in every package's BCC allocation. This page covers where to find documentation, how to reach the team, and answers to the questions we hear most before a request is submitted.
Start here before you connect a node.
Getting started
Package selection, onboarding, and what to expect between a request and a connected node.
Billing and BCC
How the prepaid credit is allocated, drawn down, and read back once metering is enabled.
Security and compliance
Isolation model, certificate lifecycle, and what auditors typically ask for first.
Before you write in, check here.
No. BCC is a prepaid BECCA service credit, spendable only within BECCA Cloud across compute, inference, storage, network, deployment and support. It is not a tradable token and has no market value outside the platform.
No. The request form on this site captures your details locally in your browser for a specialist to review. It does not process payment, create accounts, or provision workstations or Edge Nodes automatically.
Every workload requires a named approver before it runs. This is a deliberate control, not a limitation to be worked around — it's what makes the audit trail meaningful for regulated teams.
At portal.beccacloud.com, a separate authenticated domain from this marketing site. See the client portal page for a preview of what it looks like.
Yes — package changes go through the same request-for-review process as an initial request. A specialist confirms the new capacity class and BCC allocation before anything changes.
Support channels by package tier.
All tiers include documentation access and email support. Higher tiers add faster response targets and a named contact. Live chat and phone routing are provider-gated pending your organization's provisioning.
Email support
Included with every package. Response targets scale with tier once your organization is provisioned.
support@beccacloud.comSales & package requests
For new capacity requests or questions before you submit one.
Request a packageLive chat
Available from the client portal once authentication is enabled for your organization.
Provider-gated